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Diploma in Business Analysis

Duration: 11 weeks part-time, one evening per week, 6.30-9.30pm

Location: Wellington Quay Only

Start Date: 20th September 2018

Days: Thursday


Accredited By: IBAT

Fee: €1,395

More Info:

Flexible payment plans are available. Contact Admissions team for more information.

Diploma in Business Analysis Course OverviewFront Office Reception Course

Are you looking for the skills to develop new or improved innovative business processes to support a company's strategic objectives?

On completion of the course, participants will be able to:

  • Develop new or improved innovative business processes from gap analysis through process design in support of a company's strategic objectives in a socially responsible manner.
  • Utilise effective and established research, documentation methods, and business improvement procedures in order to develop and document business processes and business models according to established timelines and project goals.
  • Acquire proven modern methodologies and techniques for analysing and solving business problems that impact upon cost, efficiency, capacity and service quality
  • Develop strategies to bridge gaps between requirements and existing systems using appropriate methods, tools, techniques and documentation in accordance with standard business practices.
  • Use a project management approach to communicate technical and business information to a variety of stakeholders, including technical and business stakeholders.
  • Collaborate, network and communicate with various stakeholders in an ethical manner by applying negotiation and problem-solving skills in order to evaluate and align business processes and business models with the strategic objectives of the organisation and work closely with management to prioritise business goals, business processes and information needs.

The Diploma in Business Analysis course provides participants with the knowledge to become effective business analysts. The course explores business analysis practice techniques including business activity modelling, stakeholder management, SWOT analysis, and gap analysis.

One of the most important roles of a Business Analyst is to facilitate communications among an organization’s stakeholders in order to find out what their needs are and to turn those needs into measurable IS/IT requirements and solutions. To succeed in this role, the business analyst must have a broad range of business, technical, and interpersonal skills.

"The art of progress is to preserve order amid change and to preserve change amid order."

Alfred North Whitehead (1861-1947)

This course supports participants to engage with an organisation’s business processes and information systems to identify the needed change, create a vision to guide the change, and execute the change, with the commitment of the members of the group/organisation. The course introduces participants to the theories and practices which underlie and support transitional change leadership and facilitation within organisations. Business analysts are accountable for technology solutions that meet defined business requirements, they facilitate the selection of these solutions; ensure the usability of the solution; and support the quality assurance process and the implementation of the solution. Writing high-quality, robust requirements is the aim of the Business Analyst; this course will show you how to work within a business strategy, use proven techniques to analyse the business area and identify changes to business processes as well as IS/ IT systems needed to meet specific internal and external challenges. During the course, participants will be encouraged to apply these techniques in the context of a business analysis assignment. The stages of this assignment involve the investigation of the business situation, analysis of key issues and their root causes, gap analysis to establish the business problems and the identification and evaluation of potential solutions.

The Diploma in Business Analysis is relevant to anyone requiring an understanding of Business Process Modelling, including Business Analysts, Business Managers and their staff, Business Change Managers and Project Managers, who wish to understand the systems and processes which support the design and implementation of major change programmes within their organisation that improve performance, build capabilities, and strengthen behaviour over time. The programme may also be of benefit to those tasked with introducing, leading or implementing change in their organisation as a result of organisational merger, or those working within HR or Training and Development functions within such organisations.

It is also relevant to the following roles:
Quality Manager, Test Manager, Requirements Engineer, Functional Tester, User Acceptance Tester, Performance Test Specialist.

On completion of this programme you will be able to: Analyse the core business objectives and strategy of an organisation or strategic business unit Examine the processes, procedures, systems and structures that are in place – with the aim of planning for change, improving effectiveness and efficiency, driving cost-reduction, and increasing potential profit margins. Understand the dynamics of change [including culture, barriers, resistance] – and how to harness the positive energy needed to bring about successful change. Develop the skills to introduce, implement and embed change within complex settings. Utilise the skills necessary to communicate and negotiate effectively with stakeholders within and outside of an organisation.

Course Delivery

The Diploma in Business Analysis is 11 weeks part time, one evening per week, from 6:15 to 9:30pm.

Learning is embedded through a combination of lectures, workshops and practical application: participant will work on a simulated project during the course, deploying the skills that they have learned in the classroom. Participants will learn how to interact with project stakeholders to capture and negotiate requirements and will work in teams to solve the business problems presented and produce the required analysis artefacts. At the end of the course participants will formally present their recommendations to the project supervisor. In this way, the learning is given context and relevance and participants are able to explore real-world application of the tools and techniques covered.

Indicative Course Syllabus

Introduction to Change

An introduction to the need for Business Analysis and the role and scope of the Business Analyst; this module considers the need for strategic awareness in the delivery of business change, regardless of methodology, the Business Analyst plays a critical role in ensuring the business change is aligned to business needs.

  • The role of the Business Analyst within the lifecycle for business change
  • The framework for business analysis activities
  • Understanding the Strategic Context
  • Defining a new business model
  • Internal analysis – SWOT analysis
  • External analysis – PESTLE, Five Forces
  • Gap analysis – comparing the ideal and existing systems
  • Cost-Benefit Analysis
  • Identifying IS/IT requirements
  • Critical Success Factors and Key Performance Indicators

Project Discipline and Initiation

Securing terms of reference, identifying the stakeholders and planning the business analysis effort are vital components of a successful project; this module examines why taking shortcuts leads to failure; this module introduces participants to a number of project management tools and techniques to plan and measure business change.

  • Business and project objectives
  • Terms of Reference/Project Initiation
  • Stakeholder identification
  • Interviewing Stakeholders
  • Pragmatic approach to planning, preparing, conducting and following-up an interview.
  • Deliverables from business analysis studies
  • Identifying and categorising risks
  • Identifying impacts and risks
  • Representing a holistic view of the business situation
  • Project Network Diagrams

Making the Business Case and Reaching Agreement

Examining motivation and how people interact; much of the Business Analysis effort is accomplished with groups of people working together. This module considers how to make these interactions productive and introduces participants to effective and proven approaches to help facilitate effective business relationships and avoid conflict.

  • Structure of a business case
  • Identifying options for business change
  • Identifying and categorising costs and benefits
  • Examining motivation and how people interact.
  • Effective Presentations
  • Build productive business relationships and avoid conflict
  • Presenting the business case

Business Process Modelling and Requirements Engineering

Most Business Analysts need to investigate and model business processes; this module covers practical modelling and engineering techniques for gathering and refining requirements and designing new business processes Participants are introduced to Business Entities, User Stories and User Cases providing a clear understanding of the linkages between people, business processes and technology. The module deals with the nature of requirements and the difference between 'capturing' and 'engineering', it explains the principles, interrelationships and challenges of engineering business processes to support the business strategy of the organisation while ensuring they are aligned with the companys core Information Systems and technology.

  • Business Process Modelling and Notation (BPMN)
  • Analysing and modelling the business activities
  • Exploring the gap between the current and desired situation
  • Requirements Engineering
  • Capturing and documenting IS/IT requirements using User Stories and Use Case
  • Areas for business improvement (organisation context, technology, processes, people)
  • The difference between process, task and functional modelling
  • Relationships between process models in the hierarchy
  • Managing the information resource


The Diploma in Business Analysis is 11 weeks part time, one evening per week, from 6:30 to 9:30pm.


The Diploma in Business Analysis course will be assessed through a project (by continuous assessment), which may include development of one’s own organisation’s management policy for a typical business challenge (through case study).

What are the course fees?

The Diploma in Business Analysis course fees are €1,395. Flexible payment options are available to applicants. For more information regarding fee payment process please contact the admissions office.

What do I get for my fee?

I would like to apply. What should I do?

Direct application can be made using the Apply Online option above. 

Alternatively, please feel free to contact Richard O'Brien our admissions specialist for business and management courses on 01 807 5055 to set up a meeting to discuss the course further. You can also email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please feel free to visit the college anytime and our course content experts will be more than willing to discuss any queries you may have. We look forward to seeing you.

Students interested in pursuing the IBAT College Dublin Diploma in Business Analysis Course were also interested in:

Diploma in Project Management
Master of Business Administration (MBA)

Lecturer Profiles

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Business and Management Lecturer Profiles

  • Jackie Kennedy

    Jackie is a senior lecturer in Human Resource Management studies and teaches a range of topics in Strategic Human Resource Management and Development, Management, Leadership and Communications. She has extensive lecturing experience at Masters, post graduate, undergraduate and professional levels in private and state educational institutions in Ireland and Asia. Jackie holds an MA in Strategic Human Resource Management and a Post Graduate Diploma in Learning and Teaching. She is a member of the UK and Irish Chartered Institute of Personnel and Development, and of the American Society of Human Resource Management. Jackie has over 20 years’ experience of HRM Reward and Performance Management in the Financial Services industry in both senior management and consultant roles. She combines her extensive range in industry experience and practice with her strong academic achievements to provide an insightful, enjoyable and valuable learning experience for students.

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