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Diploma in Front Office Management

Duration: 11 weeks part-time, one evening per week, 6.30-9.30pm

Location: Wellington Quay Only

Start Date: 2nd October 2018

Days: Tuesday


Accredited By: IBAT

Fee: €1,395

More Info:

Flexible payment plans are available. Contact Admissions team for more information.

Diploma in Front Office Management Course OverviewFront Office Reception Course

According to the National Skills Bulletin 2015 (July 2015), prepared by SOLAS for the Expert Group on Future Skills Needs, ‘over the five-year period, quarter 4 2009 to quarter 4 2014, employment in administrative and support services increased by 1.7%. Employment in all sub-sectors remained relatively unchanged over this period, with marginal increases observed in security and office administration activities’. This programme provides participants with the skills required for employment in a receptionist, front office, or administration role within a modern office environment.

The Diploma in Front Office Management is aimed at those actively pursuing employment in front office operations management to gain essential skills and to help busy working administration professionals to develop their administration skills and hence their progression options within business.

On completion of this programme you will be able to:

  • Outline the basic structures of a modern business environment and the administration systems required to support it.
  • Describe workplace communication structures, systems and processes, and implement using appropriate language and tone.
  • Recognise the importance of understanding workplace culture in implementing administration processes.
  • Demonstrate effective reception and customer service skills and professional representation of one’s organisation.
  • Display appropriate use of IT applications within a business setting.
  • Utilise skills to organise meetings within the workplace and implement all necessary supporting administration activities.


The Diploma in Front Office Management is 11 weeks part time, one evening per week, from 6:15 to 9:30pm.

Indicative Course Syllabus

  • Introduction to Business Structure and Administration
  • Workplace Communication Structures, Systems and Processes
  • Culture in the Workplace Reception and Customer Service Skills: telephone call handling, keyboard techniques and administrative skills
  • IT applications (including word processing; spreadsheets; databases; email; the internet)
  • Organising meetings (including preparing an agenda, recording and generating minutes)
  • Personal Skills: (including time management; project management)
  • Overview of related activities including facilities, security and safety.


Diploma in Front Office Management course will be assessed through a project (by continuous assessment), which may include development of one’s own organisation’s front office management policy for a typical business challenge (through case study).

What are the course fees?

The Diploma in Front Office Management course fees are €1,395. Flexible payment options are available to applicants. For more information regarding fee payment process please contact the admissions office.

What do I get for my fee?

I would like to apply. What should I do?

Direct application can be made using the Apply Online option above. 

Alternatively, please feel free to contact Richard O'Brien our admissions specialist for management courses on 01 807 5055 to set up a meeting to discuss the course further. You can also email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please feel free to visit the college anytime and our course content experts will be more than willing to discuss any queries you may have. We look forward to seeing you.

Students interested in pursuing the IBAT College Dublin Diploma in Front Office Management Course were also interested in:

Diploma in Project Management
Master of Business Administration (MBA)


Shared Student Experiences on this Course

Overall Experience Rating: 5 out of 5 stars
Add and Share your own Student Experience

  • IBAT Student - Amy O'Connor

    It was fantastic each week to be able to bring the practicalities of the course to my day to day work in front office administration.

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  • IBAT Student - Bridget McGee

    I have recently completed a Front Office Management course in IBAT.
    I could not recommend this course enough. I learned lots of new skills and sharpened the skills I already possess. I found the whole course very enjoyable and I feel confident that this course will help me with my progression in my field.
    Our Tutor Mary Gordon was fantastic and she is just amazing at what she does.
    I find IBAT to be very professional and everybody was very welcoming and pleasant. I would not hesitate to complete another course here and I already plan to do so.

    Experience Rating: 5 out of 5 stars
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Business and Management Lecturer Profiles

  • Jackie Kennedy

    Jackie is a senior lecturer in Human Resource Management studies and teaches a range of topics in Strategic Human Resource Management and Development, Management, Leadership and Communications. She has extensive lecturing experience at Masters, post graduate, undergraduate and professional levels in private and state educational institutions in Ireland and Asia. Jackie holds an MA in Strategic Human Resource Management and a Post Graduate Diploma in Learning and Teaching. She is a member of the UK and Irish Chartered Institute of Personnel and Development, and of the American Society of Human Resource Management. Jackie has over 20 years’ experience of HRM Reward and Performance Management in the Financial Services industry in both senior management and consultant roles. She combines her extensive range in industry experience and practice with her strong academic achievements to provide an insightful, enjoyable and valuable learning experience for students.

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