Diploma in Front Office Management Course Overview
According to the National Skills Bulletin 2015 (July 2015), prepared by SOLAS for the Expert Group on Future Skills Needs, ‘over the five-year period, quarter 4 2009 to quarter 4 2014, employment in administrative and support services increased by 1.7%. Employment in all sub-sectors remained relatively unchanged over this period, with marginal increases observed in security and office administration activities’. This programme provides participants with the skills required for employment in a receptionist, front office, or administration role within a modern office environment.
The Diploma in Front Office Management is aimed at those actively pursuing employment in front office operations management to gain essential skills and to help busy working administration professionals to develop their administration skills and hence their progression options within business.
On completion of this programme you will be able to:
- Outline the basic structures of a modern business environment and the administration systems required to support it.
- Describe workplace communication structures, systems and processes, and implement using appropriate language and tone.
- Recognise the importance of understanding workplace culture in implementing administration processes.
- Demonstrate effective reception and customer service skills and professional representation of one’s organisation.
- Display appropriate use of IT applications within a business setting.
- Utilise skills to organise meetings within the workplace and implement all necessary supporting administration activities.
The Diploma in Front Office Management is 11 weeks part time, one evening per week, from 6:15 to 9:30pm.
Indicative Course Syllabus
- Introduction to Business Structure and Administration
- Workplace Communication Structures, Systems and Processes
- Culture in the Workplace Reception and Customer Service Skills: telephone call handling, keyboard techniques and administrative skills
- IT applications (including word processing; spreadsheets; databases; email; the internet)
- Organising meetings (including preparing an agenda, recording and generating minutes)
- Personal Skills: (including time management; project management)
- Overview of related activities including facilities, security and safety.
Diploma in Front Office Management course will be assessed through a project (by continuous assessment), which may include development of one’s own organisation’s front office management policy for a typical business challenge (through case study).
What are the course fees?
The Diploma in Front Office Management course fees are €1,395. Flexible payment options are available to applicants. For more information regarding fee payment process please contact the admissions office.
What do I get for my fee?
- Access to your online student portal (view student portal site)
- Content Expert Lecturer
- Excellent college learning and information facilities (view college photos)
I would like to apply. What should I do?
Direct application can be made using the Apply Online option above.