Online Diploma in Negotiation and Conflict Management

Negotiate your way to the top

11 weeks, part-time, one evening per week, 6.30-9.30pm
Start Date:
20th September
Reference Code:
Normal Price:

This course is starting in September 2021.

Enquire today to download our programme factsheet

Why Negotiation and Conflict Management

Anyone who wants to develop more effective and applied negotiation and conflict resolution skills would benefit from this program.

  • Ambitious Professionals
  • Sales and Marketing professionals
  • Executives
  • Managers and supervisors
  • Team leaders and team members
  • HR professionals
  • Project managers
  • Trade unionists
  • Contractors
  • Members of the Garda Siochana
  • Those who work with customers or clients
  • Anyone who wishes to enhance their negotiation skills and make negotiation a more rewarding and effective part of their job

Course Overview

In the ever-changing environment of modern business, firms start and grow by virtue of successful negotiations and by developing long-term relationships among the different individual involved. By the same token, such relationships can break down due to ineffective negotiating behavior and conflict management approaches.

"The key to resolving conflict is suspension of one's own point of view as the only point of view."

David Bohm

Negotiation and conflict resolution are crucial skills both inside and outside of work. They are vital for everything from negotiating agreements, negotiating commitment to carry out agreements and changing agreements that are no longer optimal. In addition, leaders, managers, and supervisors spend significant amounts of their time resolving conflicts, mediating disputes and negotiating with others The ability to negotiate effectively and manage conflict is one of the most valuable skill sets within organisations.

This course will start with the conceptual framework of negotiations as it applies to all areas of negotiation in both the public and private sectors. As the course progresses, you will focus on business negotiation skills and strategies designed to help you maintain healthy business relationships. Specifically, you will learn about the concepts, processes, strategies, and ethical issues related to negotiation as well as appropriate conduct in multicultural business contexts. You will examine strategies that are effective as well as those that are not. If a strategy works, you will determine how well it works and discuss alternatives to the less effective approaches. You will also identify various patterns of negotiation and conflict resolution in different national and cultural contexts, and you will gain an understanding of the influence of national and cultural variations in the decision-making process.

What you will learn

You'll learn how to identify negotiation opportunities, address conflicts and gain an understanding of the unique challenges that exist when individuals, groups and organisations face potential or existing conflict. Through participation in role-playing negotiation exercises with your peers in class, you'll explore a broad spectrum of negotiation strategies, new tactics to solve ongoing differences and models for securing cooperation and agreement in competitive environments.

You will also learn to better understand the theory, processes, and practices of negotiation, conflict resolution, and relationship management so that you can be a more effective negotiator in a wide variety of situations. If you take advantage of the opportunities this course offers, you will be more comfortable and more productive managing negotiations as well as professional and personal relationships.

This course provides both a comprehensive strategic analysis of the negotiation process as well as the essential tools for planning and managing every negotiation. You will learn to negotiate excellent outcomes externally with suppliers, contractors and customers but also internally within your organisation between colleagues, departments and managers.

The aim of this course is to provide you with a practical skill base that will allow them to:

  • Gain self-awareness of your personal negotiation and conflict management style
  • Identify your preferred negotiating style and have more confidence in when to use it and when not to use it.
  • Develop greater flexibility in choosing the best negotiating style for each particular negotiation.
  • Improved ability to negotiate and manage difficult situations effectively both internally within the organisation and externally with third parties
  • Know how to change a lose-lose situation into a win-win relationship.
  • Know how to get genuine commitment by setting mutually beneficial goals.
  • Have the skill to think analytically and strategically about the negotiation process
  • Understand the key analysis of the negotiation and conflict process
  • Have enhanced vital leadership, management and personal skills that will impact on their performance across all aspects of their professional lives
  • Know how to gain a better understanding of the other person's needs.
  • Develop the ability to mediate their own disputes and negotiations and to become a more skilled and effective negotiator
  • Explore different explanations for the origins of human conflict
  • Understand a general framework for analysing and resolving conflict

By the end of this course, you will have developed an understanding of the principles, strategies, and tactics of effective negotiation, conflict resolution, and relationship management and enhanced your ability to assess the impact of interpersonal styles, personality, culture, and other variables that influence negotiation.

What is a Professional Diploma?

An IBAT Professional Diploma is a focused, short duration practical course that consolidates, upskills and/or reskills learners in a professional area. They are stand-alone qualifications  that do not lead to an award on the National Framework of Qualifications (NFQ).

Course Content

This course is designed to be highly interactive, using a mix of case studies, role play exercises, self assessment questionnaires, presentations and group discussion to develop the themes around participants’ own experiences and needs. It presents an opportunity for participants to practice the skills taught using a variety of hands-on negotiation exercises that stress participation and that reinforce and build on the comprehensive course materials. This approach allows participants to significantly improve their negotiation and conflict management skills and to have all their questions answered by the highly experienced lecturers. Experiential simulations along with constructive and focused peer feedback are used to facilitate the learning of effective negotiating skills. Interactive case studies and simulations allow participants to try out their negotiating skills, examine the assumptions underlying their negotiating strategies, and practice more effective strategies.

  • Module 1 - Negotiation and Conflict Management: 

    • Negotiation and Conflict Management
    • Negotiation theory and practice – negotiation defined
    • Power and society – the rise of negotiation and conflict management
    • The sources of conflict in the organisation
    • Conflict escalation and steps to prevent it
    • Conflict management strategies
    • The two distinct approaches to negotiation
    • Understanding your own negotiation style
    • Negotiation as a mixed motive process
    • Balancing Assertiveness and Empathy
  • Module 2 - Practical Negotiation Strategies:

    • Practical Negotiation Strategies
    • Strategic and tactical negotiation approaches to negotiation
    • Value claiming distributive negotiation strategies
    • Cost and Benefits of Conflict
    • Conflict Styles
    • Balancing Assertiveness and Empathy
    • Confrontations
    • Delivering Negative Feedback
    • Managing Unacceptable Behavior
    • Opening offers, Anchors, Concessions
    • Value creating Integrative negotiation strategies
    • Sharing information, diagnostic questions & unbundling issues
    • Package deals, multiple offers and post-settlement settlements
  • Module 3 - Negotiation Planning, Preparing and Power:

    • Negotiation Planning, Preparing and Power
    • Wants and needs – distinguishing between interests and positions
    • A three step model for negotiation preparation
    • Your position, their position and the situation assessment
    • Understanding the sources of negotiating power
    • Altering the balance of power
    • The power of body language
    • Conflict Management Model
    • Understanding thoughts from body language
    • Dealing with confrontational negotiators
  • Module 4 - Mediation Skills:

    • Mediation skills
    • Mediation in practice
    • Communication and questioning
      Getting to the Roots of Emotions
    • Conversation Management
    • Managing Hostility and Aggression
    • Downward and Upward Relationship Spirals
    • Dealing with Difficult People
      Active listening in negotiation
    • Negotiation, Mediation, Arbitration and Litigation
    • Mediation as a facilitated negotiation
    • Techniques of the mediator - practical mediation skills to help resolve disputes
    • Working in negotiation teams
    • International and cross cultural negotiations
    • Cultural Values and Negotiation Norms
    • Advice for cross cultural negotiators
    • Communication styles for international negotiations
    • Culture clash and how to avoid failed negotiations
    • Applying learning to a range of organisational situations
    • Political and Legal Issues in International Negotiations


Participants will be required to submit a formal written assignment, due two weeks after the final week of the programme, utilizing concepts, approaches and guidelines learned, as well as insights and experience obtained, during the course.

Career Opportunities

This Diploma in Negotiation and Conflict Management is aimed at participants who are looking for a knowledge and understanding of the whole area of negotiation and conflict Management in practice.

The course is relevant to a wide spectrum of professionals who seek to maximize their outcomes and build partnerships in a variety of business situations. The program is open to anyone interested in gaining and improving their negotiation tools and skills.

Why IBAT College?

Career Potential
Maximise your career potential as you remain working while obtaining a professionally relevant, career enhancing, qualification at the same time.

Excellent Lecturing Staff
Learn from friendly and highly qualified academic staff, with industry experience, in small class-sizes, and guest lecturers who are experts in their fields.

Student Experience
Being part of a culturally diverse student nationality mix at IBAT College Dublin, with learners from over 30 different countries, gives you the opportunity to learn culturally different working methods first-hand, and the fundamentals to succeed in a globally connected network once you graduate.

City Centre Location
With our campus located in Dublin city centre, in Temple Bar, you are close to all major transport hubs making it easy to attend classes in between work and home.

Programme Material
Printed course notes are supplied for the first lecture. All subsequent notes are then available to download/view/print through the student virtual learning (Moodle) platform.


The courses was excellent in demonstrating how to deal with different people and situations, and how to find the right way to negotiate.
Rosa Cordoba Cuartero Diploma in Negotiation and Conflict Management Graduate

Lecturer Profile

Peter Meehan
Peter Meehan/ Lecturer Negotiation and Conflict Management /
Peter Meehan completed his Master of Public Administration degree at the Notre Dame de Namur University in Belmont, California. Peter has worked as an Associate Lecturer in a number of colleges in the last ten years. Peter’s teaching interests include Leadership, Organisational Behaviour, Human Resource Management and Consultancy Management. Prior to moving into the field of lecturing Peter worked in the private sector where he gained valuable practical experience in both leadership and management positions. Peter has also facilitated leadership programmes at global academic institutes including the Seychelles and the Kingdom of Lesotho.

Entry Requirements

Entry to this course is based on each applicant's merits and work experience and is ideally targeted toward the individual who wishes to develop negotiation and conflict management practices to better manage their team, customers or organisation.

How to Apply

Don’t miss out because you’re unsure.

You can contact or apply to us directly using the the "Contact Us" or "Apply Online" options below, this will reserve your place and also give us the key details to start your application, a member of our admissions team will then contact you with further details, or alternatively you can simply "Ask us a Question" using the form below.

You can also "Book a One-to-One" with one of our course specialists who will provide you with additional guidance on your application, you can set up a meeting by:

  • Calling us at:  +353 1 8075 055 
  • Email us at:  This email address is being protected from spambots. You need JavaScript enabled to view it.  

We also have flexible payment plans, please contact us to discuss your options or visit the college anytime and our course specialists will be more than willing to discuss any queries you may have.

We look forward to meeting you.

IBAT is now offering 100% interactive learning via virtual classrooms, all at an affordable price. We’re adapting along with the rest of the world, to the new normal. With an increasing shift towards online learning and as jobs become harder to find, now is the time to take initiative and upskill by gaining a diploma from the comfort of your own home.

Benefit from live sessions with our expert tutors who are teaching in real-time and can therefore engage with you directly. Seize this opportunity to boost your prospects and stay ahead of the competition. 


Percentage of organisations who follow no standard negotiation and conflict management process.


Percentage of organisations who believe their overall profitability would increase with better negotiation and conflict management skills.


Percentage of organisations who prepare inadequately or not at all for specific negotiations and conflict situations.

Apply now to reserve your place.

Contact us and one of our course specialists will be able to speak to you one-on-one about your needs by phone, email or in person.

Question? Ask us.

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Part-time Courses

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