Refund Policy

1. Deposits received for Diploma programmes are for the sole purpose of securing a place on a course and are non-refundable and non-transferable, the only exception is if the course is cancelled by the College, in that instance, any deposit paid will be fully refunded.

2. In circumstances when a scheduled programme does not run, the student will be offered a deferral. If the student does not avail of this deferral, a full refund will be offered.
A completed refund application form will be required. Payment will be made as soon as this form is complete. Please allow up to 5 workings day for refund to be processed from date of receipt of completed refund form (see Refund Form at the bottom of this page).

3.IBAT College reserves the right to charge a late payment fee on overdue accounts. In the event of continued non-payment no-service will be applied to your student account, restricting access to materials, not allowing attendance at lectures etc.

4.IBAT College reserves the right to dismiss any student at any time for non-payment of fees or other amounts due.
5. (a) Pre-commencement Deferral: where the full amount for the relevant course has been paid in full, a course placement may be deferred, prior to commencement, for one sitting on condition that IBAT College has received written notification with evidence prior to the commencement date of the course.
No refunds will be made and all funds will be carried forward accordingly.
(b) Post-commencement Deferral: where the full amount for the relevant course has been paid in full, a course placement may be deferred, post commencement, for one sitting on condition that IBAT College has received written notification with evidence post commencement date of the course.
No refunds will be made and all funds will be carried forward accordingly.
(c) Pre or Post-commencement Deferral – course discontinued: Deferrals are conditional on the programme continuing in the future. As stated in (a) and (b) above, once granted, a deferral is only valid for the next available intake. If for any reason the deferred course is discontinued, the applicant will have the following options:
Pre-commencement Deferral and course subsequently discontinued – full refund or transfer to another course is permissible up to the equivalent value to the original course, now discontinued, within 3 months.
Post-commencement Deferral and course subsequently discontinued – a refund on a pro-rata basis taking into consideration the number of classes attended prior to the deferral being granted or transfer to another course is permissible up to the equivalent value to the original course, now discontinued, within 3 months.

6. Cancellation of bookings before arrival: if a cancellation is received at least 14 days prior to the original course start date, the fees will be refunded less the deposit. If a cancellation is received less than 7 days before the original start date then no refund is given.

7. Cancellation after arrival: Once a student has started their course at the Institute they must complete their full course of study. The full course of study is defined as the initial enrolment period. No refund will be given for course fees if a student withdraws from the course before the completion of the full course of study.

8. Where study materials have been supplied to the student, refunds are not available for any amounts paid.

9. Exam fees for Internally Assessed Examinations and Computer Based Exams are strictly non-refundable and non-transferable.

10. Course commencement is dependent on student demand and course fees will not be refunded once a course has commenced.

Refund refers to the refund of tuition fees. Fees paid for medical insurance are non-refundable after an insurance booking has been made.

Please note: Refunds can take up to 30 working days to process.
To contact the IBAT Refunds Accounts Department email refunds@ibat.ie
Please also refer to Terms & Conditions section of our website

Policy Statement
IBAT Dublin is committed to maintaining a fair, transparent, and consistent refund policy while safeguarding the integrity and operational sustainability of its programmes.

Acceptance of an offer and payment of fees constitutes agreement to this Refund Policy and all associated admissions terms.

For visa-required students, this policy is compliant with:
● Qualifications and Quality Assurance (Education and Training) Act 2012
● Interim List of Eligible Programmes (ILEP) requirements
● Immigration Service Delivery (ISD) regulations

1. Core Refund Rule (Applies to ALL Courses)
Refunds apply to tuition fees only.

The following costs are non-refundable once incurred or activated:

● Medical / health insurance
● Examination fees
● Registration fees
● PEL / learner protection charges
● Accommodation payments
● Bank charges or transfer fees
● Government levies
● Third-party costs incurred by the College
● Any non-tuition service costs

This rule applies to all programmes and all students.

2. General Processing Conditions
Refund requests will only be considered once IBAT has received:

● A completed Refund Request Form
● All required supporting documentation
● Verified bank details (matching the original source of payment)

IBAT reserves the right to verify and validate documentation prior to refund approval.

Approved refunds will normally be processed within 20 working days from the date
complete documentation is received to enable the processing of the refund.

To assist students in estimating processing timelines, applicants may refer to an online
working-day calculator.

The expected refund processing date will be confirmed in an official refund approval communication issued by IBAT.

In accordance with ILEP regulations, the maximum timeframe from receipt of a valid refund request to issuance of a refund will not exceed two months (withdrawal of a visa application).

Refund Payment Method

Refunds will only be issued to the original payer and returned via the original method of payment wherever possible.

IBAT reserves the right to refuse refund requests where the source of payment cannot be verified or where payment was made through an unverified third party.

3. Administration Fee
Where a tuition refund is approved, a non-refundable administration fee of €350 will be deducted.

This reflects administrative processing, academic review, reserved academic capacity, and operational costs incurred by the College.

4. Visa Refusal
Students refused a visa on their first application may be eligible for a tuition fee refund, less the €350 administration fee.

Required documents:
● Official Visa Refusal Letter
● Statement of Purpose submitted with the visa application
● Fully completed Refund Request Form

Students refused a visa on appeal may also be eligible for a tuition refund less the
administration fee.

Required documents:
● Official Visa Appeal Refusal Letter
● Statement of Purpose submitted with the visa appeal
● Fully completed Refund Request Form

Failure to provide the required, or part thereof, documentation may result in delay or refusal of the refund request.

Payment of Refund
As per ILEP regulations – Section 4: Provider Track Record and Governance
(Sub-section 12):
“In the case of a visa refusal or refusal of entry into Ireland, the fees, less any
pre-indicated handling charge, must be returned to the student within 20
working days of the request being communicated to the provider.”

5. Visa Approval
Once a student visa has been granted, tuition fees are generally non-refundable, as visa approval confirms eligibility and study intent.

This applies where a student:
● Chooses not to travel
● Withdraws voluntarily from the programme
● Requests a deferral
● Arrives late and fails to register
● Experiences personal or financial changes (refer to Section 8 – Extenuating
Circumstances)

However, IBAT may review refund requests in exceptional circumstances.

6. Visa Delays
IBAT is not responsible for visa processing timelines.

Where a student has not yet received a visa decision and wishes to apply for a refund,
students must submit:
● Proof of visa application submission (receipt)
● Fully completed Refund Request Form outlining the circumstances

Students awaiting a visa decision may request a deferral to the next intake, subject to programme availability.

Visa delays alone do not automatically create refund eligibility.

Any refund will be less than the €350 administration fee.

7. Withdrawal of Visa Application
Students who withdraw their visa application may be eligible for a tuition refund, less the €350 administration fee, subject to submission of:
● Official Visa Withdrawal Confirmation
● Fully Completed Refund Request Form

In accordance with ILEP regulations, providers must clearly outline refund provisions for students who:
“withdraw from a programme prior to commencement of the programme, shortly
post commencement, or during the programme. These provisions must specify
the maximum time from receipt of a refund request to the issue of a refund (this
must not exceed two months).”

8. Cancellation Before Programme Start
14 working days or more before programme start date

● Submit Fully Completed Refund Request Form
● Tuition refunded minus €350 administration fee

13 working days or fewer before programme start date

→ Tuition fees are normally non-refundable

Extenuating Circumstances

In exceptional circumstances, IBAT may review refund requests outside of the above
deadlines.

Examples may include:
● Verified serious medical circumstances
● Verified financial hardship
● Verified significant personal emergencies

Cases are assessed individually by the College.

IBAT maintains a Financial Hardship Fund, referenced in the Quality Assurance
Handbook, to support eligible students experiencing verified financial difficulty.

Requests should be submitted to: refunds@ibat.ie

9. Withdrawal After Programme Start
Once a student has commenced their programme, tuition refunds are normally not
granted, including cases of:
● Voluntary withdrawal
● Non-attendance
● Late arrival
● Academic difficult
● Immigration complications
● Personal or financial changes
● Disciplinary dismissal

Exceptional cases may be considered under Section 8 – Extenuating Circumstances.

10. No-Show Students
Students who fail to arrive without an approved deferral will be classified as no-show
students.

Tuition fees remain non-refundable.

11. Fraud or Misrepresentation
IBAT reserves the right to refuse or withhold refunds where:
● Fraudulent documentation is identified
● False or misleading information is provided
● Immigration conditions are breached
● Immigration authorities determine the applicant was not a genuine student

IBAT also reserves the right to delay or withhold refunds where an immigration
investigation is ongoing.

Such cases may result in withdrawal of an offer of study or academic withdrawal from IBAT.

12. Deferrals
Deferrals are subject to approval and programme capacity.

A deferral does not create, extend, or reinstate refund entitlement.

Failure to enrol after a deferral may result in forfeiture of fees.

Students may also be liable for any fee increases applicable to the new intake.

13. Institutional Rights
IBAT reserves the right to amend programmes, policies, fees, schedules, and entry
requirements where necessary to ensure academic quality and regulatory compliance.

14. Immigration Service Delivery (ISD) Notifications
In accordance with Immigration Service Delivery (ISD) requirements, providers must notify the ILEP Unit of changes to student status.

IBAT will therefore notify Immigration Service Delivery (ISD) of the Department of
Justice where a student:
● Withdraws
● Is academically withdraw

Deposits: Deposits received for English Language programmes are for the sole purpose of securing a place on a course and are non-refundable and non-transferable.

In the case of a visa refusal / withdrawal / cancellation for any international student an administration fee will apply

Administration Fees:
Any Higher Education programme
– Visa Refusal – €250
– Withdrawal/ Cancellation – €250

English language 
– Visa Refusal – €250
– Withdrawal/ Cancellation – €250

Please note: Refund refers to the refund of tuition fees. Fees paid for medical insurance are non-refundable after an insurance booking has been made.

Starts when IBAT receives:
1. A completed refund application form (see Refund Form at the bottom of this page).It is very important that we are provided with a valid IBAN in the bank details section to facilitate a timely transfer.
2. Supporting documentation
A facility exists to attach the relevant document:
In the case of withdrawing your visa application an official email from the relevant Embassy is required to process the refund.

– IBAT may need to verify the veracity of documentation submitted.

– Payment of refund – As per ILEP regulations, Section 4: Provider Track Record and Governance, sub-section 12“withdraw from a programme prior to commencement of the programme, shortly post commencement, or during the programme. These provisions must specify the maximum time from receipt of a refund request to the issue of a refund (this must not exceed two months).”

– Please note the refund process commences once the college is in receipt of all documentation listed above and verified, if necessary.

Cancellation of bookings before arrival:
– if a cancellation is received at least 14 working days prior to the original course start date, the fees will be refunded less the €250 administration fee.
– If a cancellation is received 13 working days or less prior to the original course start date, then no refund is given

– Cancellation after arrival: Once a student has started their course at the Institute they must complete their full course of study. The full course of study is defined as the initial enrollment period. No refund will be given for course fees if a student withdraws from the course before the completion of the full course of study.-

Please note: Refund refers to the refund of tuition fees. Fees paid for medical insurance are non-refundable after an insurance booking has been made.

ATU programmes at IBAT campuses in Dublin
A student attending an ATU accredited programme on the IBAT College Dublin Campus agrees to be bound by the following refund terms:
1. International Students Visa Refusal:
The process steps are below:
– An applicant or their agent ordinarily notify IBAT college by e-mail in the first instance. A member of the IBAT Admissions team will ask if the person wishes to appeal the decision. If yes, the refund process commences if the appeal is then unsuccessful. If the applicant chooses not to appeal the decision, then they proceed immediately to the refund process below:

When IBAT receives:
1. A completed refund application form (see Refund Form at the bottom of this page).
It is very important that we are provided with a valid IBAN in the bank details section to facilitate a timely transfer.  The IBAN should be the same as where the original funds were received from.
 
2. Supporting documentation – A facility exists to attach the relevant document:
(i) Visa refusal letter.

Or

(ii) In the case of a visa refusal due to incomplete documentation in the application, an official email from the relevant Irish Embassy is required to process the refund. Photos of emails are not acceptable for processing refunds.

– IBAT may need to verify the veracity of documentation submitted.
– Payment of refund -As per ILEP regulations, Section 4: Provider Track Record and Governance, sub-section 12

“In the case of a visa refusal or refusal of entry into Ireland, the fees, less any pre-indicated handling charge, must be returned to the student within 20 working days of the request being communicated to the provider.”

– Please note the refund process only commences once IBAT college is in receipt of all documentation listed above and verified, as necessary.

2. International Students Withdrawal of a visa application:
The process steps are below:
1. A completed refund application form (see Refund Form at the bottom of this page).
It is very important that we are provided with a valid IBAN in the bank details section to facilitate a timely transfer.  The IBAN should be the same as where the original funds were received from.


2. Supporting documentation
A facility exists to attach the relevant document:
In the case of withdrawing your visa application an official email from the relevant Embassy is required to process the refund.

– IBAT may need to verify the veracity of documentation submitted.
– Payment of refund –As per ILEP regulations, Section 4: Provider Track Record and Governance, sub-section 12

“withdraw from a programme prior to commencement of the programme, shortly post commencement, or during the programme. These provisions must specify the maximum time from receipt of a refund request to the issue of a refund (this must not exceed two months).”

– Please note the refund process commences once IBAT college is in receipt of all documentation listed above and verified, as necessary.

3. Cancellation of bookings before arrival:
– if a cancellation is received at least 14 working days prior to the original course start date, the fees will be refunded less the €250 administration fee.
– If a cancellation is received 13 working days or less prior to the original course start date, then no refund will be provided.

4. Cancellation after arrival:
– Once a student has started their course, they must complete their full period of study. No refund will be given for course fees if a student withdraws from the course before the completion of the full period of study.

5. Cancellation by provider:
If a course does not commence because a:
1. minimum number of people were not recruited.
2. course is discontinued.

a full refund will be provided to all persons.
Please refer to Protection of Enrolled Learners section on the Terms & Conditions.

6. Exceptional basis:
– On an exceptional case-by-case basis requests for refunds can be considered. Please refer to exclusions as outlined in the Terms & Conditions, Events Outside the College’s Control.

Please note: Refund refers to the refund of tuition fees. Fees paid for medical insurance are non-refundable after an insurance booking has been made.

– Students who have obtained an extension or renewal to their visa as a result of paying for a course cannot cancel the programme and will not be entitled to any refund.

– In the case of students that commence a course and then receive a visa refusal decision later a pro-rata refund will be paid subject to completion of the refund process as outlined above.

– The refund amount will be the course fee paid less the following deductions, (i) pro-rata fee for number of weeks in attendance,
(ii) Protection of Enrolled Learner Fee.
(iii) Administration Fee (Refer to Deposits and Administration Fees for Undergraduate and English Language Courses section)
(iv) Medical Insurance (if purchased through college)

Please note: Refund refers to the refund of tuition fees. Fees paid for medical insurance are non-refundable after an insurance booking has been made.